General terms and conditions

IDENTITY OF THE ENTREPRENEUR

Personal Prints
www.personalprints.nl
Located at Bleeklaan 8 D , 8921HC Leeuwarden, Netherlands
info@personalprints.nl
Chamber of Commerce number: 83645330
VAT identification number: NL003852652B19

APPLICABILITY

  1. These general terms and conditions are published on the website www.personalprints.nl
  2. These general terms and conditions apply to every offer from Personal Prints and to every distance contract and orders concluded between Personal Prints and the consumer.
  3. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer on this website.
  4. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement with a provision that approximates the purport of the original as closely as possible.
  5. Situations not covered by these terms and conditions must be assessed 'in the spirit' of these terms and conditions.
  6. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these terms and conditions.

THE OFFER

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. This offer is non-binding. Personal Prints reserves the right to modify and adjust the offer.
  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer.
  4. All images, specifications, and data in this offer are indicative and cannot give rise to compensation or termination of the agreement.
  5. Product images are a true representation of the products offered. Personal Prints cannot guarantee that the displayed colors exactly match the actual colors of the products.
  6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular
    special:
    • the price including taxes;
    • any shipping costs;
    • the manner in which the agreement will be concluded and the actions required for this;
    • whether or not the right of withdrawal applies;
    • the method of payment, delivery and execution of the agreement;
    • the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
    • Whether the agreement is archived after it has been concluded, and if so, how the consumer can consult it;
    • the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by him in connection with the agreement;
    • the codes of conduct to which the trader is subject and the manner in which the consumer can consult these codes of conduct electronically;

AGREEMENT

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.
  2. Personal Prints always confirms receipt of acceptance of the offer. Until receipt of this acceptance has been confirmed by Personal Prints, the consumer can cancel the agreement.
  3. Personal Prints may, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as all the facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, Personal Prints has good reason not to enter into the contract, it is entitled to reject an order or request with reasons or to impose special conditions on its execution.

RIGHT OF WITHDRAWAL

Because Personal Prints products are custom-made and personalized, a product cannot be returned unless it is damaged. If the consumer proceeds to checkout during the ordering process and actively agrees to these terms and conditions, they waive the statutory 14-day cooling-off period. Please note that the colors of a printed design may not always match the digital version exactly.

PRICES AND PAYMENTS

  1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
  2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which the entrepreneur has no control. This subjection to fluctuations and the fact that any stated prices are target prices will be stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    a. these are the result of statutory regulations or provisions; or
    b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
  5. The prices stated in the offer of products or services include VAT.
  6. The consumer has the duty to report any inaccuracies in payment details provided or stated to the entrepreneur without delay.
  7. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs made known in advance.

INTELLECTUAL PROPERTY

  1. All intellectual property rights relating to the Personal Prints offering and website belong exclusively to Personal Prints.

  2. The consumer is not permitted to remove or alter any brand or identification marks and/or any copyright notices affixed to the material, nor to alter or copy the material in question or any part thereof.

COMPLAINTS

  1. In case of complaints, the consumer must first contact Personal Prints.

  2. Complaints about the performance of the agreement must be submitted to Personal Prints fully and clearly described within 7 days after the consumer has discovered the defects.

  3. Complaints will be answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, Personal Prints will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.

DISPUTES

  1. Before turning to a judge, the parties will make every effort to reach a solution acceptable to both parties.

  2. Agreements between the entrepreneur and the consumer to which these terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.